TAKING RESPONSIBILITY
I was fortunate enough to be sent for free training by MISC/PETRONAS recently and I just wanted to share something pretty simple yet facinating.
The presenter made this statement about how people have varying reactions to taking on responsibility for their failed actions. These reactions fall into 4 categories in declining levels of conviction:
1. To Quit.
(Example: My job screwed up so I quit!!)
2. To Deny.
(Example: Who said my job's screwed up? it's fine.)
3. To Blame.
(Example: My job screwed up because of that other fella la!!!)
4. To Justify.
(Example: My job screwed up because of the economy la....it was sure to happen!!)
You can see this phenomenon in the newspapers with our politicians all the time.
It was also interesting when I actually looked at some of my friends and realised that most of the time, their actions fall into these 4 categories too.
When it comes to girlfriends, job satisfaction, salary or even life as a whole, they either QUIT, DENY, BLAME or JUSTIFY but seldom actually take responsibility.
The faults are blamed on God, the heavens and stars, fung sui, other people, fate, work commitments, money or lack of it, etc, etc but rarely do they say, "Hey, that was my fault so I'm gonna do something about it to fix the problem!!".
This post is just for you guys to think about the next time you have to explain a mistake or failure. Try not to rely on the 4 categories above and see if you can make a difference by your own actions!!
Let me know if it works!! Hehe!!
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3 comments:
Hmmm . . . with regards to our politicians, me don't think it such a bad idea that some of them QUIT!!!
Agree with you, best to take responsibility. Noticed that when something screws up at work, bosses don't get so mad if you just hold yer hands up & say 'sorry, me fault, won't happen again'.
Good also to see that a certain Alex Ferguson fell into (not one) but two of the four categories after last week's game where he claimed utd were the better side (deny) & also blame the fixture schedule fer the debacle (blame).
Hehehe!! Didn't realise there was a footie application as well!!
macha, me thinks you really need to read this:
http://www.timesonline.co.uk/tol/sport/columnists/rod_liddle/article6036576.ece
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